Step 1 · The job
What it actually involves.
What we do, in detail
Gas work, unvented hot water, water fittings, and how we quote.
Program 01 · Check the register
Gas work
Only a business registered with the gas safety register may work on gas fittings and appliances, and doing it without registration is a criminal offence rather than a paperwork failing. Our registration number is on the legal page, and the right thing for you to do is check it on the public register rather than take our word or a card at the door. Anybody who objects to being checked has told you something.
Step 2 · The cover
Whether we are registered for it.
Step 3 · Your check
On the public register.
Step 4 · The work
Or a referral elsewhere.
Step 1 · The system
What is there, and its size.
Step 2 · The competence
Whether it is covered.
Step 3 · The notification
Identified before the work.
Step 4 · The devices
Correct, and left working.
Program 02 · A different ticket
Unvented hot water
An unvented cylinder above the prescribed size needs a competence entirely separate from gas registration, and its installation is notifiable building work. The reason is physical rather than bureaucratic: an unvented system stores energy, and if the safety devices are missing, wrong or neglected it can fail violently. A gas registration says nothing about this, and anyone who implies it does is either confused or hoping you are.
Program 03 · Protecting the mains
Water fittings
Water fittings have to comply with their own regulations, certain installations must be notified to the water undertaker before the work rather than after, and backflow prevention exists to protect the public supply rather than just your home. That last point is worth sitting with: a badly made connection can contaminate water well beyond the property. Contravening the requirements is an offence, which surprises people who think of plumbing as unregulated.
Step 1 · The work
Whether it is notifiable.
Step 2 · The notice
Given before, not after.
Step 3 · The fittings
Compliant, and suitable.
Step 4 · The protection
Backflow properly prevented.
Step 1 · The survey
What is actually there.
Step 2 · The quote
Agreed before starting.
Step 3 · The work
Within what was agreed.
Step 4 · The record
Certificates handed over.
Program 04 · Before, and in writing
Quotes and findings
A price or its basis before work starts, and nothing beyond a quote without your agreement first. Where something found affects safety, you get it in writing rather than mentioned at the van. Where a job touches a regime we are not covered for, it is referred rather than attempted, which occasionally costs us the work and is the only defensible answer. No promise about how long an existing system has left.
Got a job that needs looking at?
Ask what it touches. It costs nothing and commits you to nothing.